If experiencing problems using the EC device, double check that it connects to the WiFi and EmbroideryHub correctly.
3Make sure the settings on your wireless router allow communication between wireless devices.
3During setup and use, make sure the computer is in the same wireless network used by the EC device.
3If experiencing connectivity problems, make sure EmbroideryHub is open and running on one computer of the network.
3The Power and WiFi LEDs, and status bar on the EC device are all solid when connected.
3If they flash briefly and then fade out, the EC device is not connected. Disconnected devices are also displayed in red (not green) in the EmbroideryHub main window.
3Initialization will take approximately two (2) minutes from plugging in until it’s ready for setup or sending designs.
Tip: If a mistake lies in the configuration settings, simply start again and double-check the settings. Please also refer to Frequently Asked Questions provided at Hatch Help & Support.