The Help & Support site will periodically publish firmware updates for the EC device. These may fix known compatibility problems for certain machines or support new features and fixes to the device. Any updates should not compromise your existing setup.
Caution: When updating firmware on your machine, make sure to unplug the EC device. This mainly applies to machines with twin USB ports.
1Save a copy of the firmware update file to the EmbroideryHub computer. This will have been sent to you or downloaded from the Help & Support site. Firmware files have a ‘.WIL’ extension which is an encrypted format.
2Double-click the device icon in the EmbroideryHub main window to access device settings.
3On the Info tab, click the Update Firmware button to access the dialog.
4Click the Browse button and locate the firmware update file in the save location.
5Click Update to proceed. A confirmation message warns you that all design files will be cleared from the device.
6Click Yes to proceed. Progress messages will tell you the current status of the firmware update.
7Once you have confirmation that the EC device is updating, you can close the device settings dialog and move to the next device. No need to wait until the current one has finished updating. Each device must be individually updated.